Booking Terms & Conditions2019-03-06T09:51:31+01:00

Booking Terms & Conditions

AS Holidays Ltd Terms and Conditions

These booking conditions set by AS Holidays Ltd (9408987) will vary depending on the type of holiday you decide to book and will not affect your statutory rights and are subject to English law and the exclusive jurisdiction of the courts in England, Wales & Scotland.

Making a Booking

You must be aged 18 years or over to make a booking and all bookings are subject to availability.

You can make a booking by using one of the following methods.

For bookings, whether by telephone or email, a contract between you and us will only exist when we issue the booking confirmation.

Financial Protection – Our Commitment to You

AS Holidays Ltd (Algarve Sports, Andalucía Sports & Antalya Sports) is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with AS Holidays Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Algarve Sports Ltd.  This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.

In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately at +44 (0) 1932 334140 or by email at tcs@towergate.co.uk.

Please ensure you retain the booking confirmation form as evidence of cover and value.

This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.

Prices

AS Holidays Ltd reserve the right to alter the price of any holiday, including any pricing error(s). We will confirm with you the final price of your holiday before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

Making a Payment

When paying for your holiday we offer three methods of payment:

  • Secure Bank Transfer
  • Secure Online Card Payments. Please note there is a 2% charge for the use of a card.
  • Cheque – Please write your booking reference on the back of a cheque.

AS Holidays Ltd take reasonable care to ensure our website is secure, however we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing our website.

By entering your payment details, you confirm that the credit or debit card being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit or debit card holders are subject to validation checks and authorisation by the card issuer.

If your card issuer refuses to authorise payment, we will not be able to process your booking.

Deposit Payment(s)

A non-refundable deposit of £50.00 per person is payable immediately to secure your booking within seven days of receiving your invoice and booking confirmation.

Upon receipt of payment, we will send you an acknowledgement email and/or receipt if required.

Remaining Balance(s)

The balance of the holiday must be settled no later than 15 days prior to the travel date. It may be necessary in some cases to ask for an additional amount or full payment where we need to pre-pay a supplier an additional sum to secure your booking. However, this will be advised to you at the time of booking. Upon receipt of payment, we will send you an acknowledgement email and/or receipt if required.

Bookings made less than 30 days before the arrival date will require full payment no later than 15 days prior to the travel date

Lead Party

When making a booking, the lead party will be responsible for the following:

  • Accepting the terms of these booking conditions on behalf of your group.
  • Making all payments due in accordance with the contract.
  • Keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.

Travel Documents

All relevant passports, visas and health documentation are your responsibility.

If you are refused travel entry into a country because of documented irregularities AS Holidays Ltd will not be held liable.

For professional advice and guidance, please visit www.gov.uk/foreign-travel-advice for further details.

Cancellation of Holiday

In the unfortunate event that you need to cancel your booking this must be confirmed by e-mail at your earliest convenience.

Portugal – Phil@algarvesports.co.uk

Spain – Phil@andaluciasports.co.ukor James@andaluciasports.co.uk;

Turkey – Phil@antalyasports.co.uk

If you cancel your booking up to 30 days prior to the travel date you will be refunded in full for any payments made minus the deposit.

If you cancel your booking less than 15 days before the travel date, no refund will be given. In some cases, cancellation fees may be recovered under the terms of your holiday insurance.

If the remaining balance is not received by the due date, we will cancel the booking and no refund will be offered.

We will always quote for the holiday inclusive of all guests. Following the booking confirmation if any individual decides not to travel – less than 15 days before the travel date- the cost of the holiday will remain the same and must be paid in full. There will be no deductions made if less people travel than initially booked. However, in such circumstances, if a replacement can be found AS Holidays Ltd will amend the booking and make the relevant name changes at no further cost.

Please note that changing any names with your airline booking will remain your responsibility.

Booking Changes or Amendments

In the unlikely event any changes are made to your booking these will usually be very minor, however, you will be informed immediately by e-mail or telephone at the earliest possible date.

Sometimes things happen which are outside of our control, however, if such a thing means a major change to your holiday we will contact you immediately and resolve the issue to your satisfaction.

We will offer you the choice of the following options:

  • Accepting the changed arrangements
  • Choosing an alternative break, subject to availability
  • Cancelling or accepting our cancellation in which case you will receive a full refund of all payments you have paid to us.

Any amendment or cancellation fees, you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us.

Complaints Service

AS Holidays Ltd want you to be 100% satisfied with the service you receive and the holiday you have booked, however, if you feel the need to make a complaint please contact us directly via one of the following methods.

By Phone: Call our office on 07525 749336

Email: Portugal – Phil@algarvesports.co.uk

Email: Spain – Phil@andaluciasports.co.ukor James@andaluciasports.co.uk

Email: Turkey – Phil@antalyasports.co.uk

Transfers (Airport, Golf, Activities)

All transfers booked through AS Holidays Ltd are only made after we have received confirmation of your flight times and/or desired schedule. If your flight times change it is your responsibility to inform us in order for us to change your transfer times. Failure to do so may result in extra charges that we cannot be held liable for.

Descriptions

AS Holidays Ltd will always endeavour to provide you with descriptions that are up-to-date and correct at the time of publication.

Any images that we use on our website and literature are there to give you a general idea. We are fully aware that things can change, but we cannot accept responsibility or liability for things that are beyond our control.

On occasions you may find there are changes being made, redevelopment’s taking place and building work taking place, however, we will not select accommodation where such disruption is likely to affect your holiday.

AS Holidays Ltd reserves the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable.

AS Holidays Ltd will not be held responsible for any errors or changes from the time of publication.

Behaviour Policy

If AS Holidays Ltd are made aware that an individual(s) in your group are causing disruption or damage to any property, we reserve the right to terminate the booking and therefore accommodation. In this circumstance, no refund will be given.

Golf Course Conditions

Prior to your departure AS Holidays Ltd will endeavour to find out the condition of the golf courses. However, we will not be held responsible for the actual playing conditions of the golf courses caused by course maintenance or weather conditions, etc. We will never select golf courses which are due for any major changes or maintenance.

If you find that the golf course is closed due to bad weather conditions, this will be at the discretion of the golf course.

If you have concerns over the course conditions, please get in touch with us.

Phone: Call our office on 07525 749336

Email: Portugal – Phil@algarvesports.co.uk

Email: Spain – Phil@andaluciasports.co.ukor James@andaluciasports.co.uk

Email: Turkey – Phil@antalyasports.co.uk

Golf Handicap Certificates

Some golf courses require handicap certificates which must be produced prior to play so we recommend that you take a certificate with you, however we tend to find that this is very rare. Alternatively, if it is more convenient, please contact us before your holiday and we will check for you.

Golf Dress-Code

Most resorts or golf courses will adopt a strict dress code, which must be adhered to. These generally include:

  • Soft spikes only (metal spikes are not allowed)
  • T-shirts, jeans, trainers and beach shorts are not permitted on the golf courses
  • Shirts with collars and golf trousers/tailored shorts must be worn at all times (by players and guests).

Golf – Green Fees & Four-Ball Formation’s

Cancellation of confirmed times may incur cancellation charges up to the value of the pre-paid green fee, subject to the cancellation policy of the course involved.

Golf clubs/courses reserve the right to make up matches to 4-balls. All starting times are considered as four-balls and formations will be grouped accordingly.

Whilst AS Holidays Ltd will endeavour to meet requests for specific courses, days and times, these are subject to availability.

Golf – Starting Times

On very rare occasions it may be necessary for the resort to adjust your starting time. However, if this is the case you will be informed in advance.

Activities

AS Holidays Ltd acts as an agent when making reservations for a range of activities and therefore will not be held responsible or liable for any loss, damage or injury caused.

Each reservation made by AS Holidays Ltd will be made in accordance with the company’s terms and conditions, which must be respected.

Cancellation of Activities

In case of any cancellation(s) for an activity, we must be informed at least 15 days before the activity in order to receive a full refund, or change to another activity. If any cancellation takes place less than 15 days before the activity, no refund will be given.

Cancellation of Flights & Delays

If your flight is cancelled or delayed due to unforeseen circumstances by the airline, AS Holidays Ltd will do their best to reschedule any booking(s). All re-bookings will be subject to resort availability and any costs incurred will be for the client to pay and may be recoverable through your holiday insurance or airline carrier.

Travel Insurance

AS Holidays Ltd acts purely as an agent and consider adequate travel insurance to be essential. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We are not responsible for arranging this and do not check insurance policies. Please read your policy details carefully and take them with you on your break. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.

Special Requests and Medical Issues

If you have any special requests, you must advise us at the time of booking and these requests are subject to availability. If you or any member of your party has any medical issue or disability, please inform us before you book or, if diagnosed after you confirm your booking, as soon as possible after you become aware.

Data Protection

When you make a booking, AS Holidays Ltd we will need to use your personal data such as name and address to make the travel arrangements for your break and otherwise as necessary to ensure that your booking contract is performed. This will usually require us to pass your personal data on to relevant third party suppliers of your travel arrangements such as hotels, airlines, transport providers, ground agents and destination management companies so that they can fulfil their part of your travel arrangements.

In order to fulfil your booking, we may need to provide your personal data to security or credit checking companies, credit and debit card companies in order to take payment for your booking and to regulatory or public authorities such as customs or immigration if required by them, or as required by law.

Where we need to disclose your information to a third party for the fulfilment of your travel booking, we require that third party to have appropriate technical and organisational measures in place to protect your personal data and to process your data in accordance with our instructions and the applicable data protection laws.

Please visit our privacy policies for more information:

Portugal – https://www.algarvesports.co.uk/privacy-policy/

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